Privacy Policy & Terms of Use

Last updated: September 29, 2026

Privacy Policy

RoomLink ("we", "us", "our") operates the RoomLink mobile application and website (collectively, the "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: name, email address, phone number, profile photo, government-issued ID (for verification), payment method details, address, booking preferences.
• Information about properties you list: photos, description, location, pricing, availability, house rules.
• Automatically collected information: device information, IP address, browser type, operating system, pages visited, time spent, location data (with permission), search queries, booking interactions.
• Communications: messages sent through in-app chat, support tickets, emails.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service (including verification, matching, booking, payments, messaging)
• Verify identity and property ownership/legality to prevent fraud
• Process payments and send receipts/confirmations
• Send service-related notifications, booking updates, security alerts
• Enable communication between guests and hosts
• Personalize your experience (recommendations, saved searches, favorites)
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and conduct platform analytics

3. Sharing Your Information

We share your information only in these limited cases:

• With other users: necessary contact and booking details are shared between confirmed guests and hosts.
• Service providers: payment processors, cloud storage, identity verification services, and messaging infrastructure under strict confidentiality agreements.
• Legal requirements: when required by law, subpoena, court order, or to protect rights, safety, or property.
• Business transfers: in the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. After account deletion, data is removed within 90 days except where retention is required by law.

5. Your Rights & Choices

You have the right to access, correct, or delete your personal data, object to or restrict processing, withdraw consent, and request data portability. To exercise these rights, contact us at support@roomlink.homes.

6. Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

8. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.

Terms of Use

These Terms of Use ("Terms") govern your access to and use of the RoomLink mobile application and website (the "Service") operated by RoomLink. By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Service.

2. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. User Content & Listings

You are solely responsible for any content (listings, photos, descriptions, messages) you post, ensuring you hold all necessary rights.

4. Bookings & Payments

All bookings and payments are facilitated through the Service. You agree to pay all fees displayed at the time of booking. Cancellation policies are set by hosts.

5. Prohibited Conduct

You agree not to use the Service for illegal purposes, post fraudulent listings, harass other users, or attempt unauthorized system access.

6. Limitation of Liability

The Service is provided "as is". RoomLink is not responsible for user conduct or property conditions, and liability is limited to the fullest extent permitted by law.

7. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Questions about our Privacy Policy or Terms of Use? Contact us at support@roomlink.homes.